(Southwest Airlines) Discount airlines often respond with quick feedback to travelers' concerns on social networking sites.
Low-Cost Airlines All A-Twitter with Customers
OCTOBER 14, 2009Associated Press
A Seattle woman tweets from an airport that JetBlue's birthday present to her was forgetting to put her wheelchair on her flight. Seven minutes later, an airline official tweets back that the crew will work quickly to make things right.
Read the AP story: http://www.msnbc.msn.com/id/33281366
